Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback.
Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it's a robust and intuitive help desk that will improve your levels of service simply by working with it.
It features rapid helpdesk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
NeuQs Help desk client is fully web-based meaning deployment to your colleagues and clients is rapid. This version of NeuQs Help desk is fully operational with no time limited functionality so you can use it with confidence to support your organization or customers in the future.
No Ads, No up sell, No support fees and you don't have to register
The latest technologies - Silverlight and .Net Framework
Event scheduling - meet your deadlines and manage your resources
Email integration for seamless updates and notifications
Message templates for customizable email output
Rapid entry of service requests via email, customer portal or quick form
Prioritisation and escalation management by due date and user
Full accountability and tracking - never lose sight of an issue
Intuitive User Interface - for easy use by your team and users for rapid take up.
Keywords: Help desk software, Service desk software, Call tracking, IT Support Ticket Handling,
Recent Changes: Language support, Reports, logo choice, Azure Cloud support
Install Support: Install and Uninstall
Supported Languages: English, Arabic, Chinese, ChineseSimplified, ChineseTraditional, French, German, Spanish
Additional Requirements: Windows Server 2003 SP 2 or Windows Server 2008, IIS 6.0 (IIS 7.0 recommended), Mail Server
PAD file URL: http://www.neuqshelpdesk.com/neuqs.xml